Due to high order volumes, please allow up to 7 business days for your order to be dispatched. Delivery then usually takes 2–8 business days, depending on where you are in New Zealand. Thanks for your patience – we’re processing orders, returns, refunds and exchanges as quickly as we can.

To return or exchange an online order, head to our Return Portal. If the portal isn’t working for you, email us at help@allbirds.co.nz with your order number and we’ll sort it out.

Our team is here Monday to Friday, 8:30am–5pm NZT (excluding public holidays). Email us anytime at help@allbirds.co.nz and we’ll get back to you as soon as we can.