Returns & exchanges

Looking to return or exchange?

We’ll help you get on the right foot. Just pick your country, and have your shipping zip code and order number in hand. You’ll find your order number in your Allbirds Order Confirmation email. Then off ewe go!

Our Return Policy

Something not quite right? Returns or exchanges are on us, no questions asked within 30 days.

Couple of things regarding apparel: You still have 30 days to mull it over, but labels need to be intact. And for socks and undies, packaging must be unopened. Returns/exchanges can only be done in the country of purchase. And sales for Accessories and TrinoXO™ Face Masks are final.

Outlet Store Return Policy:

Our Full Price and Excess styles can be returned within 30 days, no questions asked. Same goes for Accessories that are unworn and in their original packaging. Returns can be made at our outlet locations only. 
One note: Sales for Imperfect Styles (minus Tree Breezers) are final.

Gift Exchanges

Not your colour? Not to worry. Gifts can be returned within 30 days. Just head to the top for the free returns process with your order number. It’s on the shipping label or the back of the gift note (if you got one).

Online and Retail Returns

We take free returns in-store or online. Returning by mail just means flying up to the top and picking your country. Otherwise, pick a store here and stop by to say hi!

Used Shoes

Lightly used or like new shoes are donated to our partner, Soles4Souls, who then distributes them to people in need.

Still have questions?

Call Us: 0800 467 042
Monday - Friday 9:00am NZDT - 5:00pm NZDT
Email Us: help@allbirds.co.nz