All online orders are dispatched within 4 business days. Delivery then usually takes 2–8 business days, depending on where you are in New Zealand.

To return or exchange an online order, head to our Return Portal. If the portal isn’t working for you, email us at help@allbirds.co.nz with your order number and we’ll sort it out.

Our team is here Monday to Friday, 9am–5pm NZ time (closed on public holidays). Email us anytime at help@allbirds.co.nz and we’ll get back to you as soon as we can.