Refund policy

Our Return Policy

You can return any online purchase for a refund within 30 days of receiving the order.

- The item must be unworn, in new condition as received, and with original tags/ original shoe box or packaging
- Proof of purchase. I.e. Receipt, online order confirmation number.
- Returns/exchanges are reviewed and accepted in the country of purchase.
- Final Sale items cannot be returned or exchanged. Final Sale items include: gift cards, insoles, sock bundles, face masks, and items tagged final sale on our website and in Allbirds retail stores.

If your return is fly ready please head to www.allbirds.co.nz/pages/return-exchanges to process your return. 

Once your pair(s) arrive back at our warehouse we will issue a refund or exchange. Please note that inspection and processing, once your return is delivered, may take 5-7 business days. Please know we charge a flat fee of $8.00. This will be deducted from your refund upon receipt of your return. The return fee above does not apply to any exchanges, approved warranty claims, or incorrect products received. We will also cover the cost to send you your exchanged pair(s), or remedy a warranty or shipping error!  

 *Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at Allbirds' stores or through our e-commerce site is contingent upon product availability and discretion in managing inventory. Allbirds explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.